We will endeavour to process your return as quickly as possible. Please allow up to 10 business days for the return to be processed after your item arrives at our Warehouse.
To ensure the safe arrival of your parcel we recommend sending the return using a tracked courier service. Items that are returned without tracking are done so at the sender's risk.
Once your item has been processed and is eligible for a refund or credit in line with our returns policy, you will receive either;
- an account credit to your Pet.co.nz account
- a refund back to the card used to make the original transaction.
The refund can take 5-10 business days dependent on bank processing times.