We will endeavour to process your return as quickly as possible. Please allow up to 7 business days for the return to be processed after your item arrives at our Warehouse.
To ensure the safe arrival of your parcel we recommend sending the return using a tracked courier service. Items that are returned without tracking are done so at the sender's risk.
Once your item has been processed and is eligible for a refund or credit in line with our returns policy, you will receive either;
- an account credit to your Pet.co.nz account
- a refund back to the card used to make the original transaction.
The refund can take up to 3 business days dependent on bank processing times.