If you have an upcoming AutoShip order, everything is taken care for you!
Your delivery will still be processed as we continue to support our customers through this time.
Please note that due to the high volume of parcels in the courier network, New Zealand Post has advised they are experiencing nationwide delivery delays. This may mean your order is delayed by up to 10 working days on top of usual delivery times.
If your order has exceeded the delayed time frame above, we ask that you lodge an inquiry directly with Courier Post here or get in touch with our friendly team, where an inquiry will be lodged on your behalf.
Courier information updates can be found directly on their website here.
We understand that these are uncertain times for all pet parents and we want to assure you we are working closely with our delivery partners to ensure we get your orders to you and your pets as quickly as possible. We apologise for any delays in the delivery network and as always, we appreciate your patience at this time.