Updating Card Information Email - FAQ's

In our continued effort to improve your shopping experience with us, we have recently updated our website to provide you with better service, a more enjoyable purchasing journey and even higher standards of care.

Who does this affect? 

If you have recently received an email regarding updating your card details for your Autoship, the following information applies to you. 

What is happening? 

As part of the improvements to our website, we've also updated the way that we store credit card details against your account, for even better security and peace of mind. Therefore, we require you to resubmit your details into our new system.

Are my details secure? 

Be rest assured, there is no risk to your credit card information and they are 100% secure. In fact, they are so secure that we can't see them ourselves - which is why we need your help! 

Will this affect my Autoship? 

No, this will not affect your Autoship or any upcoming shipments you have with us. 

What do I need to do? 

Please update your card details following the below 5 steps:

STEP 1

Login to your account: 

STEP 2

Navigate to "Credit Cards": 

STEP 3

Remove your current saved credit card: 

STEP 4

Click 'Add Credit Card': 

STEP 5

Enter your credit card details (even if the details are the same as your current card)… and you're done!

Should you have any further questions regarding this, please don't hesitate to reach out to our friendly Customer Experience Team.