Latest COVID-19 update: Friday 12th March
As New Zealanders move to new COVID-19 Alert Levels, we want to reassure all kiwi pet parents that we will continue to provide the products and services you need during this period.
Our business operates within the 'Essential' category and therefore we will continue to offer our regular services to customers throughout COVID-19 Alert lockdown level 1.
What this means for you and your pets, is that you will still be able to purchase your pet's food and other items from us as per usual and we will not close our business.
We'd like to take this time to assure you we have enough stock to service your orders and you do not need to worry about buying additional stock. We're here to continue to look after your pet's needs and we replenish our stock on a daily basis.
We have not been advised of any delivery delays at the moment, further information can be found here
With your health and safety in mind, our delivery partner Courier Post is continuing to provide contactless delivery and physical distancing nationwide.
If you have an upcoming AutoShip order, everything is taken care of for you. Your delivery will still be processed and everything will remain as usual - too easy!
Customer Service Hours
Our customer service hours are unchanged 8am - 8pm Monday to Sunday and our caring customer support team is here to help, so do get in touch!