Tracking Order

If you have not received your order within the expected time frame, our friendly customer care team is here to assist.

First, we recommend checking the courier tracking details which are included in your order confirmation email.

Simply click on the tracking link provided and this will redirect you to the NZ Post website for the latest update on your parcel.

Depending on the size of your order, you may receive your products in two or more boxes. If your order is being sent in multiple boxes, each tracking number will be included in your order confirmation.

To ensure a speedy delivery we dispatch your parcel from the closest distribution centre to your delivery address, however on occasion, it is necessary to send your products from an alternative warehouse, depending on stock availability. If this occurs, you will receive 2 separate tracking notifications.

If you would like any further information on your order, or you feel part of your order is missing, please contact our friendly Customer Experience Team.