Orders

General

• Covid-19 Frequently asked questions.
• Latest COVID-19 update: Friday 1st October
• How can I check the status of my order?
• How do I cancel or change my order after I have submitted it?
• What if my favourite product is out of stock?

Payments

• Why has my card been charged $1?
• Is shopping with Pet.co.nz safe?
• When will the order be charged to my credit card?
• What payment methods do you accept?